Refund policy
Last updated: 4/9/2025
MADE TO ORDER. MADE FOR YOU.
Every piece from DEMROCKCITY is made to order — created fresh just for you.
That means no mass inventory, no overstock, and no do-overs.
Because of this, all sales are final.
We don’t offer refunds, size swaps, or exchanges unless your item arrives damaged, defective, or incorrect.
We hold it down on quality — but if something’s off, we’ll make it right.
🛠️ ORDER ISSUE?
If your item arrives with a problem, contact us within 7 days of delivery.
To speed things up, send us:
- Your order number
- Clear photos of the issue
- A short explanation of what went wrong
📩 Email: cs@demrockcity.com
If the issue qualifies, we’ll send a free replacement of the original item.
⚠️ We do not offer refunds — only replacements for verified issues.
📦 RETURNS
Since every item is made to order, we don’t accept returns for:
- Wrong sizing
- Buyer’s remorse
- “Changed my mind” moments
Be sure to check our size guide on each product page before ordering.
📫 LOST OR MISSING PACKAGES
If your tracking shows “delivered” but you didn’t receive your order:
- Double check your mailbox, neighbors, and local post office
- Then email us — we’ll help investigate
Please note: We’re not responsible for packages marked as delivered by the carrier.
📍 WRONG ADDRESS?
If you entered an incorrect shipping address and the item is returned to sender, we’ll notify you. You’ll be responsible for covering the new shipping fee if you want the item re-shipped.
🧠 STILL NEED HELP?
Hit us up anytime at cs@demrockcity.com with questions about orders, sizing, or anything else. We’ve got you.